Shipping / Returns

Payment:

We accept the following payment methods

  • PayPal
  • Mastercard
  • Visa
  • Debit Cards
All credit and debit card transactions need to be made through PayPal (the safest way to pay online). If you don't have (or simply don't want) to create a PayPal account you can select the 'check out once only' option instead of signing into PayPal. You will need to enter your post and payment details.

 

Shipping:

Australian orders $9
Express Shipping (1-3 Business Days)
Free shipping on all orders over $50
Each parcel comes with a tracking number that can be tracked online using www.auspost.com.au.

New Zealand orders $9
Airmail (3-10 Business Days)
Free shipping on all orders over $50
Each parcel comes with a tracking number that can only be tracked internally with Australia Post to keep prices low. Please keep in mind that once we send the parcel is it out of our control and may occasionally take longer than expected due to customs, weather and other post issues. All overseas parcels must have a completed customs form with the item cost. Every country has different laws regarding import duties and taxes. You will be responsibile for all additional costs. If you are unsure about the laws for your country please jump on to the government's website.

International orders $15
Airmail (5-15 Business Days)
Free shipping on all orders over $150
Each parcel comes with a tracking number that can only be tracked internally with Australia Post to keep prices low. Please keep in mind that once we send the parcel is it out of our control and may occasionally take longer than expected due to customs, weather and other post issues. All overseas parcels must have a completed customs form with the item cost. Every country has different laws regarding import duties and taxes. You will be responsibile for all additional costs. If you are unsure about the laws for your country please jump on to the government's website.

 

Returns:

  • Full priced items can be returned for a refund. We do not offer exchange on any items.
  • No sale items or swimwear bottoms can be returned.
  • Whether the item is faulty or you simply have changed your mind all return postage costs are at the buyer's expense. We do thoroughly check over all items before they are posted.
  • All items must be returned within 14 days of delivery date. All international items must be returned within 28 days of delivery date.
  • All items must be in their original condition; unworn; unwashed with all labels intact. Items are to be sent back prior to the return date period. All such items will be returned to the sender at their cost.
  • Please return your item with a note stating your order number, name, email address and whether you want a credit or refund.

Please send your item to:
Zenvala
24 Gretel Drive
Mermaid Waters QLD 4218