Zenvala is committed to protecting the privacy of any information provided by its Customers and will take all reasonable precautions to protect personally identifiable information from loss, misuse or unauthorised access.

In dealing with a Customer’s personal information, Zenvala will fulfil all obligations under the Privacy Act 1988 and the National Privacy Principles.

In order to process a Customer’s Order, Zenvala requires information such as the Customer’s name, email or contact number, delivery address and payment details.

Zenvala will not sell the Customer’s personal information to any third party.

Zenvala will not disclose the Customer’s details to any third parties without the Customer’s consent except in the following circumstances:

  1. Delivery purposes; and
  2. If necessary to comply with applicable laws, investigations, or legal proceedings where Zenvala’s is obliged to disclose the Customer information.

For transaction security for credit card payments, Zenvala uses the Commonwealth Bank Australia 3rd Party Provider. No human intervention is required to complete this credit card transaction and credit card details are discarded once processed at point of purchase.

Zenvala uses browser cookies to recognise the Customer on the Customer’s return visit and to measure website traffic. The Customer can disable this feature on their browser.

Zenvala does not currently require its Customers to register in order to access Zenvala’s website, but reserves the right to do so in the future. Should Zenvala implement a registration process, Zenvala will commit to comply with any privacy legislation applicable at the time in respect of the Customer’s user information.

From time to time it may be necessary for Zenvala to revise it’s privacy policy. Zenvala reserves the right to change its privacy policy at any time without prior notice. Zenvala will notify the Customer of the changes by posting an updated version of the policy on the Website.

By using the Zenvala website the Customer is consenting to the collection of information by in accordance with this Privacy Policy.